Legal

In general and without prejudice to the particular conditions and terms that may be established in the corresponding sections for specific services, the USER undertakes to comply with these conditions and terms of use, and to always act in accordance with the law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service they enjoy, refraining from using the website in any way that may prevent, damage or impair its normal operation, the assets or rights of FORTULUZ, other USERS or any third party in general.

1. Access for contracting

As a USER accessing our website for contracting our services, you declare and guarantee:

• That you have the capacity to contract;
• That all personal information you provide to us, such as your personal data, contact information, identification, and bank account numbers, as well as all information related to your supply point(s) is truthful, accurate, current, and authentic, and that you will keep it properly updated through any of the channels enabled to contact us;
• That you know that our service contracting system is entirely online, so by accessing and completing the contracting procedure offered on the website, you accept this form of contracting;
• That you also know and accept that, with the acceptance of the conditions agreed during the contracting procedure that you will carry out through the validation of the link with your contract data that we will send you by email, you are giving your consent and formalizing your contract.

2. Contracting

Once a contract is signed with FORTULUZ, in addition to being a USER of our website, you also acquire the status of CUSTOMER. Your relationship with FORTULUZ will be governed by the signed contract, to which you will always have access, and as a User-Customer, you will have access to the specific area for Customers through your account, activated with your username and password. From this moment on, you are additionally obliged to:

• Keep your access data (username and password) properly protected and not communicate or transfer them to any third party; in case of theft, loss, or improper communication of such data to third parties, you are obliged to notify us as soon as possible, so that we can replace them with new keys;
• Use the specific area for Customers of the Site for the purposes for which it is intended, that is, the management of your relationship as a Customer of FORTULUZ, the filing and documentation of your personal data, billing, contracts, and invoices;
• Refrain from any use of the specific area for Customers and/or its contents that is contrary to the law, public order, morality, or generally accepted good customs;
• Access your billing data and invoices through the Customer area.

3. Comments

When, as a USER and/or CUSTOMER of FORTULUZ, you send us any observation, opinion, or comment about our services or our customer service, whether by email or any other means, you are expressly and free of charge authorizing us to use them in the most extensive way possible and, in the event that such observations, opinions, and/or comments are considered protected by intellectual property rights, you assign to us exclusively and with the possibility of assigning them to third parties, the rights of reproduction, public communication, and/or making available to the public of the same, in whole or in part, in all those media and exploitation modalities that we consider appropriate, particularly on our website and in our commercial, promotional, and/or advertising documentation, for a worldwide territorial scope and for the entire duration of such rights. Please note that, to protect your privacy, such comments will always be published only referring to your first name and locality.

4. USER Obligations

In particular, and without this implying any restriction to the general obligation assumed by the USER in accordance with the previous sections, the USER is obliged, in the use of the websites owned by FORTULUZ to:

• Not introduce, store, or disseminate in or from the websites any information or material that is defamatory, injurious, obscene, threatening, xenophobic, incites violence or discrimination on grounds of race, sex, ideology, religion, or that in any way attacks morality, public order, fundamental rights, public freedoms, honor, privacy, or the image of third parties and in general current regulations.
• Not introduce, store, or disseminate through the websites any computer program, data, virus, code, hardware or telecommunications equipment, or any other electronic or physical instrument or device that may be likely to cause damage to the websites, any of the services, or any of the equipment, systems, or networks of FORTULUZ, any USER, or any third party in general. Or that in any other way is capable of causing them any type of alteration or preventing their normal operation.
• In this regard, if for the use of a service of the websites, the USER should proceed to register, they will be responsible for providing truthful and lawful information. If as a consequence of the registration, the USER is provided with an identification and/or password, they commit to making diligent use and keeping the password secret to access these services. Consequently, USERS are responsible for the proper custody and confidentiality of any identifiers and/or passwords supplied to them by FORTULUZ, and they commit not to transfer their use to third parties, whether temporarily or permanently, nor to allow their access to other people.
• By virtue of the above, it is the USER's obligation to notify FORTULUZ immediately of any fact that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access, in order to proceed with their immediate cancellation. Until such facts are communicated, FORTULUZ will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.
• Not carry out advertising, promotional, or commercial exploitation activities through the websites, not using the contents and in particular the information obtained through the website to send advertising, send messages for sales purposes or with any other commercial purpose, nor to collect or store personal data of third parties.
• Not use false identities, nor impersonate the identity of others in the use of the websites or in the use of any of the web services, including the use, where applicable, of passwords or access keys of third parties or in any other way.
• Not destroy, alter, use for their use, disable, or damage the data, information, programs, or electronic documents of FORTULUZ, or third parties.

5. FORTULUZ Responsibilities

FORTULUZ's responsibility for the services contracted through the website is that legally provided for in the Spanish regulations that apply to it and that is reflected in its general contracting conditions accessible under www.fortuluz.es.

Regarding the website:

FORTULUZ reserves the right to temporarily interrupt access to the website at any time and without prior notice, when this is necessary for technical, security, control, or maintenance reasons.

FORTULUZ is not responsible for:

• The interruptions, delays, or malfunction of the website as well as the damages that may derive from them, originated by causes beyond its control (including power supply failures, lack of access to communication networks, hacker attacks, viruses, or other harmful elements), Force Majeure causes, or culpable or malicious actions of the USER and/or CUSTOMER;
• The damages and losses of any nature derived from the lack of truthfulness, accuracy, completeness, and/or currentness of the data provided by the USER and/or CUSTOMER;
• The damages and losses of any nature derived from the USER and/or CUSTOMER's access to third-party sites to which they may have been referred through links provided on the website: in this sense, the links we provide aim to inform you about other sources of information that expand information or data provided on our website and, although we try to always refer to reliable sources, these sites are the property and responsibility of their respective owners.