Quality and Environment Policy

Commitment

The Quality and Environment Policy of ENSTROGA S.L.U (hereinafter "FORTULUZ") is prepared and approved by Management and is defined as follows:

FORTULUZ is an independent European energy organization dedicated to the commercialization and supply of electricity and gas.

FORTULUZ represents electricity and gas at accessible prices with a more ecological and sustainable approach. We are convinced that energy can be better in terms of price, service, and flexibility, and is aware that quality and proper environmental management are a strategic factor of great importance, which constitutes the best argument for competing in the market and represents a guarantee for continuity and future.

It knows the importance of quality and environmental protection, as well as the need for good resource management. It is committed to disseminating these values throughout the entity. To this end, it implements and maintains a MANAGEMENT SYSTEM based on the requirements of ISO 9001:2015 and ISO 14001:2015 standards.

This Management System aims to ensure compliance with our commitments to customers and environmental protection as with any external agent, so that our services and products satisfactorily meet their needs.

We have material resources and a qualified human team whose mission is to always comply with the management system requirements, ensuring well-done work and caring for the environment.

Therefore, we commit to:
Guarantee total satisfaction to our users: customer proximity, with exclusive personalized service; transparent invoices, in multiple languages; and unique prices, without extra charges or fine print.
Promote a continuous improvement process of the integrated quality and environmental management system
Environmental protection, controlling and mitigating our environmental impacts. Comply with the requirements of ISO9001:2015 and ISO14001:2015 standards, customers, suppliers, and other stakeholders, quality and environmental, legal and regulatory requirements. Instruct, motivate and involve all personnel in the management and development of the Management System, promoting continuous training to ensure a high level of qualification of our employees.
Periodically review the Management System and Policy to adapt them to changes and demands of the business and social environment

To achieve this, it is necessary that all members of the organization feel motivated and involved, both individually and collectively.

Management continuously monitors compliance with the Quality and Environment Policy and ensures it to its customers.

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